IBM IS HIRING: PROCESS ASSOCIATE.

IBM IS HIRING: PROCESS ASSOCIATE

IBM: PROCESS ASSOCIATE

Eligibility:

• 0-1 years of overall experience in handling Learning Administration for any International IT ITES Company
• Excellent communication skills in English both oral & written
• Strong knowledge of MS Excel
• Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
• Effectively Works with Others – Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
• Excellent Customer Service skills- ability to communicate to all people at all levels within the organization.
• Must have the ability to resolve difficult customer service issues High degree of numeracy skills with meticulous attention to details Team work- the ability to work well within the team
• Should be flexible to work in shifts

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Job Description

  

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients'' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners, and the planet. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you''ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.

Your Role and Responsibilities

As a Process Associate -Learning Administration, you are responsible in creation & administration of Learning modules. Your main responsibilities include-

Creating courses/classes via the Learning Administration System (LMS)

Enrolling learners to classes

Modifying course/class data

Cancelling courses/classes

Required Technical and Professional Expertise

0-1 years of overall experience in handling Learning Administration for any International IT ITES Company

Excellent communication skills in English both oral & written

Strong knowledge of MS Excel

Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business

Effectively Works with Others - Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements

Excellent Customer Service skills- ability to communicate to all people at all levels within the organization.

Must have the ability to resolve difficult customer service issues High degree of numeracy skills with meticulous attention to details Team work- the ability to work well within the team

Should be flexible to work in shifts

Preferred Technical and Professional Expertise

Ambitious individual who can work under their own direction towards agreed targets/goals.

Ability to work under tight timelines and have been part of change management initiatives.

Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

Enhance technical skills by attending educational workshops, reviewing publications etc.

Role:Operations - Other

Salary: Not Disclosed by Recruiter

Industry:IT Services & Consulting

Department:Customer Success, Service & Operations

Role Category:Operations

Employment Type:Full Time, Permanent

Key Skills

Change managementLMSExcelCustomer service

itescreative solutionsproblem solvingtechnical skillstechnology operationscommunication skills

Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

PG:Any Postgraduate

Company Profile

IBM

IBM has been present in India since 1992. IBM India's solutions and services span all major industries including financial services, healthcare, government, automotive, telecommunications and education, among others. As a trusted partner with wide-ranging service capabilities, IBM helps clients transform and succeed in challenging circumstances.

IBM has been expanding its footprint in India - and has a presence in over 200 cities and towns across the country - either directly or through its strong business partner network. IBM India has clearly established itself as one of the leaders in the Indian Information Technology (IT) Industry - and continues to transform itself to align with global markets and geographies to grow this leadership position. Widely recognised as an employer of choice, IBM holds numerous awards for its industry-leading employment practices and policies.

The diversity and breadth of the entire IBM portfolio of research, consulting, solutions, services, systems and software, uniquely distinguishes IBM India from other companies in the industry.

To know more about business units at IBM India, click on the “About Us” link above.

Company Info