GUIDEWIRE HIRING Global IT Help Desk Intern

GUIDEWIRE HIRING Global IT Help Desk Intern

GUIDEWIRE :Global IT Help Desk Intern

Eligibility:

• Pursuing final year or completed BS/BE/B.Tech in Computer Science Engineering
• Experience with Windows 10 and/or OS X and MS Office applications
• Zest to learn and ability to rapidly absorb new technologies
• Desire to work in a fast-paced environment
• Excellent verbal and written communication and interpersonal skills
• Collaborative work ethic and a team-player at heart
• Demonstrated agile, systematic problem-solving approach and skills
• Strong interpersonal skills, sense of ownership, and drive
• Position is onsite minimum of two days in office.

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Intake: May/June 2024

Duration : 6 months

Guidewire Software (NYSE: GWRE) is seeking an individual to join the Business Technology team as a Global Help Desk Intern.

Guidewire serves a global community of more than 350 insurers of all sizes and lines of business in more than 30 countries. Community feedback enables us to stay at the forefront of what is happening all over the P&C world and to incorporate insights into the design of our platform to be truly customer centric. 

This role will provide key support to our users as part of the Global Help Desk (GHD) team. The candidate will be involved in system configurations, supporting applications, computer setups, process documentation and other tasks based on departmental need and candidates’ skillset. We are looking for someone who is a proactive, quick learner with both independent tendencies and interdependent awareness.  This person will be a team-player, and should enjoy solving new challenges every day.

Intern skills and experience:

Pursuing final year or completed BS/BE/B.Tech in Computer Science Engineering

Experience with Windows 10 and/or OS X and MS Office applications

Zest to learn and ability to rapidly absorb new technologies

Desire to work in a fast-paced environment

Excellent verbal and written communication and interpersonal skills

Collaborative work ethic and a team-player at heart

Demonstrated agile, systematic problem-solving approach and skills

Strong interpersonal skills, sense of ownership, and drive

Position is onsite minimum of two days in office.

Primary Intern Responsibilities:

Assist in working on Global Help Desk tickets and projects such as

Documenting current and new processes within the Global Help Desk and BT Teams

Configuring Windows and Mac hardware (laptops) for end-users.

Assisting with new hire setups, hardware inventory updates, hardware disposal, etc.

Other ad-hoc tasks related to our Global Help Desk team’s needs

What you will learn:

Understanding of ITIL processes and ticketing systems

Exposure to imaging Windows and Mac hardware

Functional experience with ticketing systems and reporting

Develop proficiency in commonly used applications such as Google Workspaces

Opportunities to collaborate and work closely with Engineers and Technicians as well as with the wider Business Technology team

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

As a partner to our customers, we continually evolve to enable their success. We are proud of our unparalleled implementation track record with 1600+ successful projects, supported by the largest R&D team and partner ecosystem in the industry. Our Marketplace provides hundreds of applications that accelerate integration, localization, and innovation.

For more information, please visit www.guidewire.com and follow us on Twitter: @Guidewire_PandC.

Guidewire Software Inc. provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.