WorkSpan is Hiring for Technical Support Engineer - (Fresher)
WorkSpan is Hiring for Technical Support Engineer - (Fresher)
Technical Support Engineer - (Fresher)
Requirements:
knowledge of developing and executing engineering scripts.
Data Analytics
Coding Language familiarity, Python, JSON
Visualization tools
General knowledge of industry principles.
Experience with spreadsheets (Microsoft Excel, Google Spreadsheets)
Ability to maintain confidentiality with regard to financial matters
Excellent bookkeeping and organizational skills
Ability to work well in a team environment
Strong sense of professionalism and discretion
Collaborative can-do attitude
About WorkSpan
WorkSpan is the #1 partner ecosystem management platform. That is, we help companies connect and collaborate with their business partners on a live network with cross-company business applications to build, market, and sell together. Companies can securely exchange data with trusted partners and have real-time visibility and insights. We raised $30 Million in Series C funding in October 2022. This funding round was led by global software investor Insight Partners with participation from Mayfield and M12, Microsoft's venture fund. The funding will be used further to invest in customer innovation and growth.
As the industry’s leader in Ecosystem Business Management, we power the top 10 business ecosystems in the technology and communications industry, managing over $50 billion in the joint pipeline. Our customers, including Microsoft, Cisco, SAP, VMware, HPE, Accenture, Ericsson, and Red Hat, see a 6x faster speed to market for joint solutions and a 2x increase in partner manager productivity.
Join our team for the opportunity to:
💪 Own your results and make a tangible impact on the business
🌟 Be treated like the expert you are
👩💻 Work with smart, passionate people every day
Responsibilities:
Developing and executing engineering scripts to resolve issues or automate routine activities.
Review, fact-check and process data for sharing on the network
Maintain accurate and thorough customer records
Establish positive rapport with employees and vendors
Engage with clients on WorkSpan-related operational and technical issues.
Route tech support tickets to the appropriate places.
Track and meet all Customer Support SLA requirements.
Identify issues and gaps in processes and make recommendations as needed.
Support specific customers on special services projects.
knowledge of developing and executing engineering scripts.
Data Analytics
Coding Language familiarity, Python, JSON
Visualization tools
General knowledge of industry principles.
Experience with spreadsheets (Microsoft Excel, Google Spreadsheets)
Ability to maintain confidentiality with regard to financial matters
Excellent bookkeeping and organizational skills
Ability to work well in a team environment
Strong sense of professionalism and discretion
Collaborative can-do attitude
Company Perks & Benefits:
💰Competitive salary, equity, and performance bonus
🏖 Unlimited paid vacation
🤕Paid sick leave
💻 Latest MacBook Pro
🏥 Health insurance
🏋️ Monthly Wellness Stipend
🍼 Paid parental leave
🏠 Work from office in Bengaluru
Why join us?
💡 We created the fast-growing Ecosystem Business Management category
🚀 We're growing rapidly and the sky’s the limit - we just raised a Series C to help us expand
🦄 We've built an extremely efficient go-to-market engine
🥇 Work with a talented team you'll learn a lot from
🙏 We care about delivering value to our awesome customers
🗣 We are flexible in our opinions and always open to new ideas
💡 We innovate continuously, with a focus on long-term success
🌍 We know it takes people with different ideas, strengths, backgrounds, cultures, weaknesses, opinions, and interests to make our company succeed. We celebrate our differences and are lucky to have teammates all over the world
🤝 Buddy system: It's dangerous to go alone so we got you a buddy 🙌. In some realms, they use the term mentor but we don't think that is a good description. Your buddy will be mentoring you but he/she will also be your friend and your first point of contact during the onboarding period
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