GENPACT IS HIRING FOR PROCESS DEVELOPER
GENPACT IS HIRING FOR PROCESS DEVELOPER
Minimum Qualifications / Skills
- Should have a bachelor's degree or higher, (B.Tech/ BCA/BSc Computer Science will be preferred)
Preferred Qualifications/ Skills
- Tech helpdesk experience
- Customer Experience & Process Improvement
- People Management
- Teambuilding & Staff Supervision
- Knowledge of Desktop and Servers
- Specific Desirable Competencies - MS Office (Word, Excel, PowerPoint) Windows (all) Basic Networking
- Optional: Certification on Hardware and Networking (A+, N+, MCP/MCSE), PowerBi, Microsoft Windows Server, Linux, and Networking certificates would be an added advantage
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About the job
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.
Welcome to the relentless pursuit of better.
Inviting applications for the role of Process Developer - Customer Service (Technical Support)
Responsibilities
- Manage day-to-day operational aspects of the process
- Oversee process health to ensure that activities are carried out in accordance with established specifications, schedules, and budgets, minimize delays, review program status and plan future actions
- Create and execute process plans and revise as appropriate to meet changing needs and requirements.
- Identify resources needed and assign individual responsibilities.
- Monitor and review deliverables of the team.
- Participate in client calls
- Direct Ownership - People of the sub business processes, Customer Satisfaction Scores of the team & Management Reporting
Minimum Qualifications / Skills
- Should have a bachelor's degree or higher, (B.Tech/ BCA/BSc Computer Science will be preferred)
- Core technical support experience
- Strong Leadership/ Team Building / Decision Making attribute
- Expertise in Defining Process and ensure the implementation within the Service Delivery Organization.
- Exposure to Inbound contact center business.
- Good communication skills, both written and oral, and should be able to handle client interaction
- Basic Knowledge of Microsoft Office, Windows Server Operating Systems and Linux Operating Systems and their basic commands.
- Ability to manage multiple priorities
- Tech helpdesk experience
- Customer Experience & Process Improvement
- People Management
- Teambuilding & Staff Supervision
- Knowledge of Desktop and Servers
- Specific Desirable Competencies - MS Office (Word, Excel, PowerPoint) Windows (all) Basic Networking
- Optional: Certification on Hardware and Networking (A+, N+, MCP/MCSE), PowerBi, Microsoft Windows Server, Linux, and Networking certificates would be an added advantage
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training..
Job
Process Developer
Primary Location
India-Bangalore
Schedule
Full-time
Education Level
Bachelor's / Graduation / Equivalent
Job Posting
Dec 5, 2023, 9:11:06 AM
Unposting Date
Ongoing
Master Skills List
Domain
Job Category
Full Time
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